That’s what it did to an American family..
Amazon told this issue is extremely rare and is now taking steps to avoid this from ever happening again. However, how could this have happened? Amazon came up with an unlikely scenario:
“Echo woke up due to a word in background conversation sounding like “Alexa.” Then, the subsequent conversation was heard as a “send message” request. At which point, Alexa said out loud “To whom?” At which point, the background conversation was interpreted as a name in the customers contact list. Alexa then asked out loud, “[contact name], right?” Alexa then interpreted background conversation as “right”. As unlikely as this string of events is, we are evaluating options to make this case even less likely.”
The family doesn’t want to use the device anymore, and we think that it might be great to put Alexa to use for one last time, by asking it how to get a refund on it.